ImSingleJewelry wants you to be 100% satisfied with our products. If for any reason you are not satisfied with your purchase, you may return the unused item in its original condition within 30 days of the original shipment. All items must be returned in their original condition, with invoice/and or packing slip, collateral material, and;
- Must be without scratches or signs of wear, and must not be resized or altered in any way.
- Products that have been worn, damaged or altered are not refundable, and will be returned to the customer at their expense.
- Free gifts that were included in the purchase must also be returned.
- Clearance items are not refundable
- Packages must be received at our office within 30 days of the original shipment.
- Gift Cards are not returnable.
- Shipping cost are not refundable.
- If your purchase was made at an ImSingleJewelry authorized retailer, you will need to return your item to point of purchase.
- No exchanges are offered.
- Clearance sale purchases are final and not refundable.
- Please obtain and keep a tracking confirmation for your purchase and return.
The Return Process
Our return policy makes it very easy to return. Follow the instructions below:
- 1. Return: email us at firstname.lastname@example.org or call us at 404-476-1181 to let us know that you would like to return your item. We will give you a return number. Write the return number in the original invoice and/or packing slip that we have sent you. Returns will not be accepted without this number.
- 2. Package Your Return: Safely package the item you are returning, and include all original packaging, the invoice, and collateral material. For security reasons do not write jewelry on the box. Return shipping costs are paid by the customer.
- 3. Insure your Package: Insuring your package is extremely important. Please also make sure to get a tracking confirmation for your order.
- 4. Refund: Upon receiving the package, your return will be inspected. If product is not worn or damaged, we will issue a refund within 7 business days in the original payment method or most efficient form of refund. Wire transfers, will be refunded via PayPal or company check.
Please follow the return instructions exactly as specified to prevent failure of refunding your order. We will not be responsible losses or damages during shipping.
- Once your return has been processed, you will receive a confirmation email; please note that it may take an additional 7-10 business days from the date you receive this email for the funds to be available in your account and it may take an additional billing cycle to see the funds on your billing statement.